FAQ

Purchasing prescription glasses on our website is a breeze – with just a few clicks, you can add your desired glasses to your cart and complete your order. For more detailed instructions, please visit: https://www.sllac.com/help/how-to-order

If you require changes to your order information, such as address, glasses color, or prescription, please reach out to us promptly via email at service@sllac.com. Our customer service team will respond within 1 business day to assist you in making the necessary adjustments. However, once an order has been completed and shipped, we regret to inform you that we are unable to make any further modifications.

If your order has not yet been processed, we are more than willing to assist you in canceling it and providing a full refund. However, once the order has been completed and shipped, we kindly advise referring to our return and refund policy for further instructions. To check the current status of your order, please promptly get in touch with our customer service team via email at service@sllac.com.

If you are unable to confirm your prescriptions or have questions about how to order. Please feel free to reach our customer service team via email at service@sllac.com . Simply provide us with the following information, and we will be delighted to assist you in placing your order on your behalf.

1. frame name and color
2. prescription photo
3. lens usage: single vision/bifocal/progressive/plano
4. lens type: antiblue/sunglasses/polarized/photochromic/clear
5. shipping info: name, address and tel number
6. preferred payment method: Paypal/credit card

Some glasses will, but some won't. You may reach our customer service team via email at service@sllac.com to get the accurate reply.

Sure, you may choose non-prescription-> clear lenses, most our glasses frames provide frame option, if not, you may also opt to clear lenses instead. Besides, we also offer somer plano antiblue eyeglasses and sunglasses at quite affordable prices.

At Sllac, we provide a 12-month frame warranty to guarantee your worry-free wearing experience. Should your glasses break or experience loose lenses within this warranty period, simply send us photos of the glasses, and we will initiate a free replacement order for you. Please keep in mind that the shipping charges for the replacement will be your responsibility.

If you need make adjustments for nose pads, temples and more, you may find more guides here: https://www.sllac.com/help/how-to-adjust-your-glasses

Actually, we do not provide size options for each model. To find frames of different sizes, you can utilize our size filter function to easily sort through the available glasses.

If you receive wrong glasses, please immediately contact our customer service team via email at service@sllac.com with your order number and photos of the package and glasses you receive, our customer service will respond to you within a business day to help you get a replacement order.

The term "Plano" originates from Latin, meaning 'flat,' and is also denoted as "PL" or "0.00." It signifies that you do not require vision correction for a specific eye. If you possess values like this in your prescription, you may simply leave them as "0.00" when filling out your prescription.

If you don't have the PD values on your prescription, we recommend either consulting your eye doctor for this information or measuring it yourself. To assist you further, we have prepared a useful guide accessible at the following link: https://www.sllac.com/help/how-to-measure-your-pd

If you require lens replacement for your existing glasses, we may request that you send us a photo of your glasses for initial assessment. Additionally, please be aware that our manufacturing facility is located in China, which means you may need to send your glasses to us for the lens replacement process.

Certainly, we are happy to assist you in filling out your prescription. Prior to that, please send us a photo of your prescription along with your PD (Pupillary Distance) values. Once we receive this information, we will complete your prescription and provide you with a screenshot for your reference.

Actually, we do not provide size options for each model. To find frames of different sizes, you can utilize our size filter function to easily sort through the available glasses.

If you receive wrong glasses, please immediately contact our customer service team via email at service@sllac.com with your order number and photos of the package and glasses you receive, our customer service will respond to you within a business day to help you get a replacement order.

Certainly. Our system will automatically retain the prescription information when you initially fill it out, so there's no need to refill it for the second pair. If you require a different prescription, you can make the necessary changes and save it under a different name for reference.

Yes. We accept flexible spending accounts (FSA) or health savings accounts (HSA) for prescription eyeglasses and sunglasses.